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Charles' roof inspection, descriptions of the re-roof process, your product samples, videos and photos were exceptionally educational and expertly explained. We had no idea of what all it takes to re-roof -- and to do it correctly. We sure appreciated that there was no pressure, and that Charles did such a remarkable job explaining everything that we had very few questions. BTW, I ran off another company rep when in the first words out of his mouth included 'insurance claim' - before he even walked around and then inspected the roof. I had to drag info out of another company rep, and he provided just a very minimum of information, so eliminated them. Thanks to your company for the excellent training provided to your staff.