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From the first communication with Batterbee to the finished product, everything was done with integrity, honesty and great work! Charles to Josh, could not be happier. Charles brought a mock up of a roof to explain all the Owens Corning materials and how they'd be installed. Let me add this, I've had people say "yeah it looks good, but how do you REALLY know" I've got that answer! We had a roof inspection done 3 days later and the Contractor stated the job was "well done". Josh arrived in the AM as he said he would along with two crews as it was expected to rain that afternoon. That crew worked seemlessly and very hard, a well oiled machine. Josh was on the job for most of the install as well. Just as they finished (Friday) it started to pour. Josh said he would not take the money until Tuesday when we had a chance to walk around the entire property and for him to explain if we had any questions) He showed up on time Tues and we did the walk thru, only then did I write the check. Since then we've had 2 customer service calls and a welcome letter. I'm glad we chose Owns Corning and I'm more than